Make Decisions That Deliver Results
Data grows rapidly. Time remains constant. The leaders who thrive understand this asymmetry—they build systems for decision velocity, not decision perfection.
Who Trusts Us
We work with leaders who understand that in high-stakes decisions, there's no difference between being wrong and being late.
People who need us:
- Healthcare IT executives managing systems where downtime affects patient care.
- Software companies—B2B and B2C—navigating rapid growth or competitive pressure.
- Open source teams scaling global platforms.
- DevOps, SRE, and infrastructure leaders keeping critical systems running.
- SaaS vendors optimizing for growth and retention.
- Small business owners who can't afford expensive mistakes.
We're called when:
- Strategic initiatives cannot fail.
- Projects have stalled or failed.
- High-stakes decisions could cost millions.
- M&A integration requires flawless execution.
- Regulatory compliance has immovable deadlines.
- Crisis management demands immediate action.
The leaders who hire us:
- C-suite executives with P&L responsibility
- CIOs and CTOs managing complex transformations
- Operations leaders in mission-critical environments
- Board members overseeing high-stakes initiatives
- Small business owners who care about their customers
Whether you're a growth-stage company facing scaling challenges, an established organization undergoing digital transformation, or dealing with a failed strategic initiative—we help you move forward with confidence.
Why We're Different
- Zero vendor bias: We hold no technology partnerships, so every recommendation is impartial
- Implementation-focused: We stay until it works, not just until the report is delivered
- Battle-tested: We’ve rescued failed projects and guided decisions when months and millions were at stake
About Our Principal
Jacob Moorman
Principal, op1digital
CRISC, IAP, UXMC
Jacob's career began with immovable deadlines. As Y2K approached, he managed systems and led mitigations for a regional hospital network where downtime wasn't an option.
He then helped the world's largest open source hosting platform scale 30x from 16,000 to 470,000 projects—serving 35 million users monthly. Full stack, full data, full lifecycle, support, compliance, quality.
Since 2016, Jacob has focused these operational foundations into strategic consulting, expanding capabilities with advanced certifications in risk management, intelligence analysis, and user experience. Past areas of weakness have been transformed into areas of competitive advantage.
The result: a unique ability to see where systems break before they do, and the experience to build solutions that work under pressure.
Our Approach
- When examining a new problem, we begin by considering whether the problem has been identified correctly, identify a range of possible solutions, and determine how to identify an optimal solution.
- Our approach is often holistic, considering broadly the system, people, processes, temporal factors, and ecosystem involved.
- Our multi-disciplinary background enables us to consider factors often overlooked such as hidden risks, leadership communications, collaboration opportunities, best practices, exit strategies, alternatives, and safe shortcuts to the desired outcome.
- Ultimately, your definition of success guides the approach we take. You tell us what you need. We provide decision supports and help execute decisions on your schedule.
Client Logos
The only logo you'll find here is ours. We're discreet. We know you value your privacy. We don't place trackers on our website. To engage us on a new project, you'll reach out to us by email.
If you want to see what we can do, to get an idea of our capabilities and a sense of how we've tackled nebulous, complex, resource-bound problems in the past, have a look at one of the many problem solving tools we've built.
Our Track Record
- On-time and on-budget: We're known for delivery from projects worth thousands to implementations worth millions, on-time and on-budget. Our team has been delivering under immovable deadlines since Y2K.
- High success rate: We have succeeded on new projects, retrofit projects, and rescuing failed projects. Because every client defines success differently, we adapt flexibly to meet those goals.
- Risk reduced: Applying our extensive multi-disciplinary experience, we often catch problems before they can derail big-picture results. We have had responsibility for full stack, full data, full lifecycle, at global scale.
Download Our Work
While much of our work occurs under NDA for private clients, we have had the opportunity to make a number of our solutions publicly available. This work represents our capabilities. Like what you see? Contact us to take the next steps.
Problem-Solving Methods
- User Experience Inventory to compare alignment between a user experience and user expectations
- Event Condition Timeline for consistent, competitive, and multi-technique analysis of process flows and user journeys
Problem Solutions
- Download Experience Component Inventory, a method for enumerating components, responsibilities, and risks helps illuminate hidden vulnerabilities, improve user experience, ensure compliance, and guide informed decision-making for designing, implementing, auditing, and optimizing a secure and reliable download supply chain
Next Steps
We’ll tell you upfront if we’re not the right fit. Results matter more to us than billable hours.
We offer:
- Strategic consulting: Partner with us to solve your most complex business challenges. You bring the problems, we do the work.
- Team enablement: Equip your internal teams with proven frameworks and methodologies. You bring the problems, we help you do the work.
- Commercial licensing: Scale our approach across your organization or client base. You extend our solutions to your audience.
Get in touch: Ready to discuss your situation? Contact us at [email protected]
We typically reply to email within 24 hours and help you get your project moving in the right direction as soon as possible. No forms, no gatekeeping—just direct professional communication.